Last updated 24 October 2026.
You have 30 days from the day it arrives to tell us you want to send it back. You do not need to say why.
Unopened, seal intact. Refunded in full, including what you paid to have it delivered.
Opened. If it did not suit you, say so inside the same window and we refund the purchase price. Supplements are consumable and an opened bottle cannot be resold, so do not post it back. Dispose of it at home.
Damaged, wrong, or missing. Our mistake, our cost. We replace it or refund it, whichever you prefer, and we do not ask for anything back. Tell us within fourteen days of delivery; a photo helps.
Call (000) 000-0000, Weekdays, 9am to 6pm Eastern, or email help@healthsupportgroup.com with your order number. We will tell you immediately whether anything needs returning and give you the address if it does. Please do not post anything back before speaking to us, because a parcel that arrives unannounced is hard to match to an order.
Where something does need returning, you pay to send it unless it was damaged, incorrect or faulty, in which case we do. Use a tracked service: until it reaches us it is still your parcel.
Approved returns go to Health Support Group Returns, 1611 Abram Ct, San Leandro, CA 94577. Write your order number on the parcel or put it inside, or we cannot match the return to your order.
We process refunds within two business days of approving the return, or of the goods arriving where a return was needed. It goes to the card you paid with. Your bank then takes its own time, usually three to ten business days, and that part is outside our control.
You can cancel whenever you like. To stop the next charge, cancel at least 24 hours before its billing date; past that the charge has already gone out and we refund it instead, in full, if the order has not shipped. Where an order has already gone out, everything above applies to it as to any other.